WARRANTY
Our Smart Tiles peel and stick tiles will remain securely attached to your wall for as long as you desire, that's our promise!
If by any chance a Smart Tiles were to present a defect, we will replace it after assessing the situation and according to the following conditions:
- Provide proof of purchase (such as an invoice or a receipt)
- Provide the batch number*
This warranty also covers any potential design or manufacturing defects.
For the warranty to be applicable, the following conditions apply:
- The claim must comply with the terms specified in our Terms and Conditions under the "Warranty" paragraph.
- The installation surface matches the surfaces specified by Smart Tiles (FAQ Link)
- The installation surface has been properly prepared in accordance with the prerequisites provided by Smart Tiles (FAQ Link)
- A period of three (3) weeks has been respected between the last paint layer of the installation surface and the application of the Smart Tiles
- The installation has been done when the Smart Tiles are at room temperature (18°C to 35°C – 65°F to 95°F)
- The installation has been done in a room with a room temperature of 18°C to 35°C – 65°F to 95°F.
- The Smart Tiles are not directly exposed to steam, nor in direct contact with a heat source, nor submerged in water. For example, Smart Tiles should not be installed in a sauna or fireplace.
- If the Smart Tiles are installed behind a stove without a protective panel or metal cover, a space of 20 centimeters (8 inches) has been left in accordance with the installation prerequisites.
- The Smart Tiles are positioned to avoid any contact with open flames in accordance with the installation prerequisites.
- The Smart Tiles are not exposed to a temperature exceeding 49°C (120°F).
- A space of 6 centimeters (2 inches) has been always maintained between your Smart Tiles and a heat source such as a toaster oven.
- When maintaining the Smart Tiles, Smart Tiles recommendations have been followed, namely the use of a mild non-abrasive product and under no circumstances strong cleaners or chemicals.
*You can find the batch number on the side of the tile.